If an item you purchased, such as Gold, was not successfully delivered, please report the issue to us by providing the following information.
Fill out the details below and send a 1:1 inquiry to our customer service team.
▶ Required Information for Missing Item Inquiry
Server Name:
Inquiry Type: Select 'Payment Error'
Character Name:
Inquiry Details:
Receipt Order Number:
You can access our customer service directly from the in-game menu: [Options] > [Settings] > [Account Info] > [Customer Service].
*Attaching the receipt with the order number that was sent to your email will help us assist you more quickly.
If an item you purchased, such as Gold, was not successfully delivered, please report the issue to us by providing the following information.
Fill out the details below and send a 1:1 inquiry to our customer service team.
▶ Required Information for Missing Item Inquiry
Server Name:
Inquiry Type: Select 'Payment Error'
Character Name:
Inquiry Details:
Receipt Order Number:
You can access our customer service directly from the in-game menu: [Options] > [Settings] > [Account Info] > [Customer Service]. *Attaching the receipt with the order number that was sent to your email will help us assist you more quickly.