To report issues like a refund request or missing in-game gold, you will need the order number or a screenshot of your receipt from your purchase.
For Purchases Made Through the Google Play Store
When you make a purchase on the Google Play Store, a confirmation email that can be used as a receipt is sent to you. You can find the order number on this receipt.
Open the 'Gmail' app on your mobile device.
Search your inbox for the receipt of the purchase you are reporting.
Locate the order number on the receipt and include it in your inquiry. Google order numbers are displayed in the format GPA.XXXX-XXXX-XXXX-XXXXX.
If you are unable to find the email using the steps above or cannot access your Gmail, you can check your transaction history after logging in with your Google account at the link below:
To report issues like a refund request or missing in-game gold, you will need the order number or a screenshot of your receipt from your purchase.
For Purchases Made Through the Google Play Store
When you make a purchase on the Google Play Store, a confirmation email that can be used as a receipt is sent to you. You can find the order number on this receipt.
Open the 'Gmail' app on your mobile device.
Search your inbox for the receipt of the purchase you are reporting.
Locate the order number on the receipt and include it in your inquiry. Google order numbers are displayed in the format GPA.XXXX-XXXX-XXXX-XXXXX.
If you are unable to find the email using the steps above or cannot access your Gmail, you can check your transaction history after logging in with your Google account at the link below:
Google Pay: https://payments.google.com/